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Warranty

The warranty for Goal Zero products is 2 years. Please refer to the Limited Warranty below for complete details regarding your product’s specific warranty.
Read the complete Limited Warranty.


Returns

We offer a 30-day money back guarantee.

If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero Canada. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.


Step #1:

Fill out the form below. You must submit a copy of your invoice.

    Provide a copy of your receipt*

    Provide a picture of the serial number where applicable (not providing the serial number may slow down your warranty process)

    Fields marked with * are mandatory

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    Step #2:

    Goal Zero Canada will contact you within 48 hours to determine if your product is eligible for warranty or repair and advise on next steps.

    If you have any questions please contact info@goalzero.ca